by Steve Facini In Arthur Miller’s famous play “Death of a Salesman”, the main character, Willy Loman, is a salesman trying to reach the American dream.  He is a man obsessed with trying to become sucessful, or at least happy, but he encounters many unforeseen problems that lead to his tragic death. Now, almost 70 […]

According to a 2014 Global Consumer Banking Survey conducted by Ernst & Young, customer experience was identified as the key ingredient for winning, growing and retaining customers in an increasingly competitive banking environment.  Those findings come as no surprise, especially in a commoditize world of retail banking but before we discuss what drives a quality […]