We all make mistakes; it’s part of being human. Sure, mistakes are embarrassing and they can hurt your reputation, but they don’t have to cause permanent harm. You can recover from most gaffes (unless your gaffe was poor handling of a previous blunder!). Here’s how to recover from an email-marketing mistake with grace. The first step is […]

Facebook is dead! Haven’t you heard? Between that oddly researched Princeton study and loads of reports on a “mass exodus” of teens from Facebook, much has been made of the alleged oncoming demise of Facebook. A lot of people are talking about this, from my 13-year-old son who told me “nobody Facebooks Mom; it’s so old school,” […]

  Marketing pioneer John Wanamaker famously once said “half the money I spend on advertising is wasted; the trouble is I don’t know which half.” He said that 100 years ago, but for far too many marketers today, it’s still a true statement. It doesn’t have to be though. Here’s how to drive sales and […]

Social media can be a marketer’s best friend, but do you know how to leverage it for lead generation? Building awareness and having conversations are critical components of social media marketing, but alone, they are not enough. Acquiring leads from and crediting leads to social media is just as important, if not more. After all, […]

It’s a new year and it’s time to start making resolutions. Forget about the usual “lose weight” or “be a better person,” resolutions that get broken a week into the new year, these resolutions will help you keep your company competitive and bring you more business. Here are the Top 5 New Year’s resolutions all […]

Most people have a very keenly developed sense of schadenfreude. If you don’t believe me, just Google “fail” and laugh your way though the first few hits. It’s human nature to relish the misfortune and mistakes of others. While the internet is well populated with photos and videos of clumsy people falling and inebriated folks […]

What does innovation look like? Is innovation something that only big companies like Apple and Google can do? Absolutely not! Innovation is simply finding a way to provide a “little something extra” to your customers with things they value. Every organization can be innovative. Want to see innovation? The secret of radical innovative starts with […]

A brand is a story well told. But even the best stories can be told better. No matter how established a brand is, there is always room for improvement, for innovation. At the last meeting of the NJ Chapter of MENG (Marketing Executives Networking Group), Julie Cottineau, BrandTwist CEO and founder, shared some thoughts on […]

Despite all your best efforts, at some point, you will have an angry customer on your hands, loudly complaining about your poor service/defective product/whatever. Complaining customers have always been a fact of life for businesses; however, social media has added a whole new dimension and level of amplification to customer complaints. With that in mind, […]

The military has a saying called the “7Ps,” which goes like this: “Proper Planning and Preparation Prevents Piss Poor Performance.” Just as planning is essential for a military operation, it is also essential for content marketing. Enter the editorial calendar—the perfect tool for content marketers to prepare and plan out their content. Here are 6 tips […]

We’ve all heard the cliché that a picture is worth a thousand words and that chestnut has never been more true than it is today. People’s attention spans are getting shorter and shorter and they are exposed to more and more data each day. To cut through the clutter and reach your busy customers, you […]

Organic communities on social media are very important for us marketers, but unless your Facebook page is all about lolcats, there are limits on how large you can grow your page. You can give your social media presence a boost with advertising. Social media advertising takes a couple different forms. One, is traditional (if anything […]