by Steve Facini In Arthur Miller’s famous play “Death of a Salesman”, the main character, Willy Loman, is a salesman trying to reach the American dream. He is a man obsessed with trying to become sucessful, or at least happy, but he encounters many unforeseen problems that lead to his tragic death. Now, almost 70 […]
According to a 2014 Global Consumer Banking Survey conducted by Ernst & Young, customer experience was identified as the key ingredient for winning, growing and retaining customers in an increasingly competitive banking environment. Those findings come as no surprise, especially in a commoditize world of retail banking but before we discuss what drives a quality […]
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